Customer Success Executive

LIFULL Connect is a Global Marketplace Group that operates more than 250 vertical search sites across property, employment, motoring, and fashion in 63 different countries and 24 different languages. These sites operate under the Trovit, Mitula, Nestoria, Nuroa, and Fashiola brands. Our network of 22 property portals in South-East Asian and Latam countries under DotProperty, Hip Flat and Resem groups, help people find their next home. Our mission is to connect people and help them make some of the biggest decisions in their life. Want to know more about Lifull Connect?

We are an innovative and creative team. We love to work with colleagues who are team players, humble, curious, passionate, fun and willing to roll up their sleeves.
 
We are looking for a Customer Success executive, based in Barcelona. This person will be a key piece in our team, with knowledge of SaaS industry, being passionate about customers’ satisfaction; someone who is not afraid of challenges, and is keen to give support naturally, as well as taking data-driven determinations.
 
This is a great opportunity to join a globally distributed sales team at a moment when we are setting the grounds for large scalability. If you love being close to customers and helping them grow, you live your role with passion, embrace and champion change, and have a can-do attitude, then you will probably be where you belong among us.

This role will be based in Barcelona, reporting to our Head of Customer Success. You will be able to choose to either work office-based or home-based.

 
What you will do:

As a Customer Success executive, you will be in contact with part of our portfolio by performing a track on their lifecycle with us, pursuing their growth and success; contact customers that are due for renewal and engage value-based sales approach to facilitate the process of renewing their subscriptions and demonstrate your upselling skills.

 
Some of its main responsibilities will be:

 

  • Approach our current customers prior to renewal dates.
  • Renegotiate contracts, upselling activities.
  • Support and guide customers through our product and pursue business success by using it.
  • Identify solutions to customers’ issues and concerns.
  • Be capable of engaging with prospects appropriate to their needs and metrics.
  • Achieve the agreed targets and be in line with KPIs.
  • Gather product feedback.

  
Requirements:

 

  • Professional Spanish and English level.
  • +1 years experience in sales or similar.
  • Experience with HubSpot, or any other CRM.
  • Excellent oral and written communication in the required languages.
  • Account management and/or customer retention experience.

 

What we offer you:

 

The most important thing that we offer at LIFULL Connect is an environment where everyone has the possibility to grow and make an impact. We have a big growth challenge ahead of us and we are willing to walk that path and achieve our objectives. We are firm teamwork believers and we like to push ourselves to do better while enjoying the journey!

 

Some of the things that will help you perform at your best (aka benefits & perks):

 

  • A remote-first culture that will allow you to choose where you want to work from (your home or our office in Barcelona).
  • A unique and challenging job driven by bold objectives.
  • A lean, diverse and multi-regional company.
  • Ongoing training & learning opportunities.
  • Private medical insurance.
  • Flexible Payment Plan (Restaurant, Transport, Kindergarten).

 

Sounds like you? Then let’s talk!

Full Time

Barcelona

Customer Experience