Issues with ads
1. An ad looks suspicious
Typically, fraudulent ads follow the same pattern. Before accepting any offer, read these tips carefully.
- We recommend that you take extreme precautions in cases where:
- The prices of the offer are excessively cheap, either for sale or rent. Common sense is your best ally, do not trust offers too good to be true.
- The advertiser indicates that he is outside the city or country and that the entire transaction must take place via email or chat. He may tell you that he can’t show you the property now but will send you the keys when the payment is complete.
- There is no availability of additional images apart from those already published.
- The advertiser is in an excessive hurry to do business.
- The advertiser is evasive when it comes to showing copies of updated documents.
- The data is inconsistent and no one answers the phones posted in the ad.
- The advertiser requests payments in advance, sometimes without signing any type of document or visiting the property or car advertised. We recommend that you request to see the property you are acquiring or leasing before anticipating any payment.
- The advertiser requests payments through platforms such as Western Union or Moneygram. Be careful if the advertiser provides offers through any of these agencies and make sure the seller is trustworthy.
- In the case of job offers, if the job is in another country and the advertiser requests an advance to manage or process some documents.
2. I have been the victim of a scam or deception
If you have been the victim of a scam or deception, we give you the following tips to find the person responsible:
- Save the images of everything that happened (URLs, chat conversations, copy of the announcement, proof of payment, documents that you may have exchanged, etc.).
- Notify the facts to the local authorities as soon as possible and send the above information. Depending on the country, the competent authority will be different (police, administration of justice, etc.) and, sometimes, the authorities offer advice for this type of online fraud.
- Report the deception on the originating portal where the ad is published. Sometimes it may be a third party, unrelated to Lifull Connect Group.
3. How do I report a suspicious advertisement to Lifull Connect Group?
On some of our websites you can report an ad directly through the “report” button that you will find at the bottom of each ad on the results page. We attach an image for ease:
In other cases, if you do not have this button, you can access https://www.lifullconnect.com/contact-us/
First, we will ask you to identify the brand and the country from which you accessed the service. After selecting brand and country you must select the option “I want to report an ad or inappropriate content”.
It is important that you keep in mind that:
If you report an ad on one of our content aggregators (Trovit, Mitula, Nestoria, Nuroa) the ad has not been published on our website nor do we have additional information to that published. Therefore, we can only delete the ad on our web pages.
If the ad comes from a portal outside the Lifull Connect Group and we are only sharing the ad, you must go to the main portal to ensure the total deletion of the ad.
- The more data you give us, the easier we can validate the veracity of your suspicions and act accordingly. If you only tell us that something is false but do not tell us based on what you suspect, it is more complicated for us to prove it.
- For technical reasons, since we receive your email, attend your request and delete the ad, it may take up to 24 hours for it to disappear from our search engine.